At Identity Tallow, we want you to love your skincare products. If for any reason you’re not completely satisfied, please review our return policy below:
Eligibility for Returns
Returns are accepted within 30 days of the delivery date.
Products must be unused, unopened, and in their original packaging.
Due to hygiene and safety reasons, used or opened skincare products cannot be returned.
Proof of purchase (order confirmation or receipt) is required.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll gladly replace the item or issue a refund.
Refunds
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We do not offer direct exchanges. If you’d like a different product, please return the original (if eligible) and place a new order.
How to Start a Return
Email us at identitytallow@gmail.com with your order number and reason for return. We’ll provide detailed instructions on where to send your product.
