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Refund Policy

At Identity Tallow, we want you to love your skincare products. If for any reason you’re not completely satisfied, please review our return policy below:

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • Products must be unused, unopened, and in their original packaging.

  • Due to hygiene and safety reasons, used or opened skincare products cannot be returned.

  • Proof of purchase (order confirmation or receipt) is required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll gladly replace the item or issue a refund.

Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you’d like a different product, please return the original (if eligible) and place a new order.

How to Start a Return

Email us at identitytallow@gmail.com with your order number and reason for return. We’ll provide detailed instructions on where to send your product.

We chose the name Identity based off of 1 Peter 2:9-10.  Knowing who you are and whose you are is the beginning of understanding your unique purpose and being able to love yourself the way God intended when He created you.

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Our Mission:  We want you to feel like your most beautiful self--inside and out.  Our mission is to remind you that you are chosen, cherished, and uniquely created with a plan and a purpose.  We also believe the Creator has given us everything we need to care for ourselves naturally, and we're here to support that care in every season of life.

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