Refund Policy

At Identity Tallow, we want you to love your skincare products. If for any reason you’re not completely satisfied, please review our return policy below:

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• Products must be unused, unopened, and in their original packaging.

• Due to hygiene and safety reasons, used or opened skincare products cannot be returned.

• Proof of purchase (order confirmation or receipt) is required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll gladly replace the item or issue a refund.

Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you’d like a different product, please return the original (if eligible) and place a new order.

How to Start a Return

Email us at identitytallow@gmail.com with your order number and reason for return. We’ll provide detailed instructions on where to send your product.