Shipping Policy
Last Updated: 11/13/2025
Thank you for shopping with Identity Tallow!
We take great pride in carefully packaging and shipping your natural skincare products so they arrive in excellent condition. Please review our shipping terms below before placing an order.
1. Order Processing
All orders are processed within [2–5 business days] after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
Because our skincare products are made in small batches, processing times may vary slightly during periods of high demand or product restocks.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on weight, size, and destination.
We currently ship to:
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The United States and Canada
Estimated delivery times:
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Standard Shipping: [3–7 business days]
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Priority Shipping (if offered): [2–3 business days]
Delivery estimates are provided by the carrier and may vary due to weather, postal delays, or other factors beyond our control.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
4. Shipping Carriers
We partner with trusted carriers such as:
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USPS
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UPS
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FedEx
You may choose your preferred shipping method at checkout (when available).
5. Damaged or Lost Packages
We are not responsible for packages lost, stolen, or damaged in transit.
If this occurs, please contact the carrier directly to file a claim.
However, if your product arrives damaged, please contact us within 7 days at [Your Email Address] with your order number and photos of the damaged items. We will gladly review your case and work toward a resolution.
6. Incorrect Address Policy
Please double-check your shipping information before submitting your order.
We cannot guarantee changes once an order has been processed or shipped.
If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.
7. International Shipping (if applicable)
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the buyer’s responsibility and are not included in the product or shipping costs.
8. Weather and Temperature Sensitivity
Because our skincare products are made with natural ingredients such as tallow and plant oils, they may soften or melt in high heat.
We recommend bringing packages inside promptly after delivery to maintain product quality.
This does not affect the product’s safety or effectiveness.
9. Free Shipping Offers
From time to time, we may offer promotional free shipping for orders that meet specific conditions (e.g., minimum order amount, limited-time offers).
Such promotions are subject to change or cancellation at any time.
10. Questions or Concerns
If you have any questions about your shipment or need assistance tracking your order, please contact us: